Hundreds of court cases requiring an interpreter were disrupted in the first quarter as outsourcer Capita continued to fall short of its required performance target.

The statistics for the first three months of 2014 show a rise in the number of requests fulfilled, although the figure remains well below its contractual commitment of 98%.

The number of requests for an interpreter rose to 45,100 – the highest since the contract began in January 2012.

The percentage of requests completed rose by 4% from the last quarter of 2013 - to 94.5% - equal to the previous peak in the third quarter of 2012.

But this means there were still 2,480 cases disrupted due to the lack of an interpreter. At no point since the contract began has Capita reached the 98% performance target.

The data shows the overall number of complaints about the service have fallen to the lowest number since the contract began.

There were 1,000 (2.2% of cases) complaints, down by 21% from the 1,200 in the last three months of 2013 and a 54% fall compared to the 2,100 complaints made in the first quarter of 2013.


The case of two men charged in relation to the handling of stolen Mercedes vehicles has been adjourned so that evidence can be provided to the defence and appropriate interpreters arranged.

Maksim Filiusin, 35, of Oxford Street, Grantham is charged with one count of handling the stolen Mercedes Sprinters, while Irmantas Urbonas, 37, of Belton Avenue, Grantham, faces one count of attempting to handle the stolen vans.

Both matters date back to March 1 of last year, but the two men were only recently charged on June 23.

Representing Mr Urbonas, Mr Middleton described the case as ‘labyrinthine’ and requested an adjournment so that more evidence could be provided by the CPS.

The case was also unable to proceed because no appropriate interpreters were available.


Dear Committee,
I have previously engaged in correspondence with the committee regarding the ongoing failures of this contract. One of the fundamental requirements of the original contract was that the interpreters recruited by the contract (Capita Translating and Interpreting, formerly Applied Language Solutions) were to be assessed by an independent party. This was to ensure that the interpreters had the necessary competence for the skill tier level into which they were to be placed.
The investigation by the National Audit Office and subsequent hearings by the committee revealed that this assessment process was not being carried out by the contractor, and that the collaboration with Middlesex University had collapsed before the contract had gone live. During the committee hearings, assurances were given to the committee by both the contractor and the Ministry of Justice that an alternative assessment process would be implemented. Despite these assurances, no such process has yet been devised, let alone put in place. At the hearing of January 27th 2014, Sir Peter Handcock stated that a contract had been placed with an independent consultant to consider the whole question of what interpreting qualifications were appropriate for the contract, and how competence was to be assessed, and further, that this would be completed ‘by the end of the year’, by which it was assumed the end of the financial year i.e. end of March 2014.
The contract was given to Matrix Solutions, and during March 2014, an on-line survey was sent out to interpreters to gauge their views on the experience and qualifications required for interpreting in the justice environment. The survey had to be returned by April 11th. Since that time, nothing has been heard by the interpreting community as to the conclusions and recommendations of the Matrix investigation, or even whether such a report has been completed and submitted to the MoJ.


Rearrange the phrase or saying that includes these words: ‘rings’, ‘round’ and ‘running’. As the subject, start with ‘Capita (and previously Applied Language Solutions (ALS))’. Insert the verb ‘are’ and conclude with ‘HM Courts & Tribunals Service (aka the Ministry of Justice)’. And there you have it.

The reputable interpreter associations have been producing irrefutable evidence about the dismal plummeting in standards ever since the ministry insisted on the framework agreement against all evidence and reasoned arguments.

In the face of all common sense, it awarded an enormous and unachievable contract to Gavin Wheeldon’s one-man-band ALS, which was promptly gobbled up as a tasty morsel by Capita. What has ensued has been delivery which is but a pale shadow of the earlier national agreement regime, which worked satisfactorily for years.


WORRIED employees of languages company Capita fear they will lose their jobs if proposals to relocate the business to Poland go ahead.

The language and translation services business, based in Huddersfield Road, Delph, has started a four-week consultation period that has left workers worried for their future.

A Capita Translation and Interpreting spokesman said expanding the use of the company’s centre in Krakow, Poland could result in up to 30 local jobs being subject to redundancy. 

“We hope some employees will be able to find suitable redeployment opportunities within Capita,” he said. Capita has 165 British staff and 210 worldwide and the proposals will not close the Delph centre.

The firm supplies translators for the justice system through government-funded contracts.

The mother of a 24-year-old Oldham man, who has worked at Capita for over two years, has written to Business Secretary Vince Cable to express her disgust.