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Whenever apologists for the failings of Capita TI appear before Parliamentary Committees, they always present the declining number of complaints as evidence that the contract is getting better and better. I've done some analysis of the published statistics, and it throws up some interesting figures.
Capita TI would not have so many Tier 3 linguists if HMCTS was not prepared to turn a blind eye to their inappropriate usage
In 2011, the MoJ outsourced interpretation work in the courts to Applied Language Solutions - which was sold to Capita before the contract began. A year after the sale, the House of Commons justice select committee described the ministry's move as "shambolic". Two years later, not much seems to have improved.
The sentencing of a drugs mule who tried to smuggle cannabis through Southend Airport has been postponed for the second time in a week due to bungling translators and prison officers
