Analysis and Comment
A criminal waste of money
Capita says that “a continuous programme of improvements is being implemented”. But between January 30 2012 and June 30 2013, according to the Gazette, there were 9,800 complaints about the service, which has resulted in vast sums of public money being wasted as cases are delayed.
Justice is supposed to be blind, but not when signing outsourcing contracts.
House of Commons committees expose Ministry of Justice outsourcing contract calamities
How to Not Run a Contract
'Neither the MoJ nor Capita, can possibly be expected to have foreseen such a train of consequences'
Another story from a Capita interpreter throwing some light on what's going on behind the interpreting contract
What is really going on behind the scenes of this badly managed contract?
